FAQ

Do you have a physical store? 

We're located at -
39A St Andrews Street,
Cambridge,
CB2 3AR,

In the heart of Cambridge city centre.

What are your opening hours? 

LOFT STORES CAMBRIDGE -

Mon: Closed
Tue: Closed
Wed: 11:00 - 17:00
Thu: 11:00 - 17:00
Fri: 11:00 - 17:00
Sat: 11:00 - 18:00
Sun: 11:00 - 17:00

Are all items authentic?

Yes. Every sneaker and streetwear piece at Loft Stores is authenticated by our experienced Cambridge team.

We only stock genuine products from authorized sources.

Can I verify authenticity in-store?

Absolutely. Visit our St Andrews Street location in Cambridge and our team will walk you through the authentication points on any item.

Shipping & Delivery

  • We process and ship orders within 1-3 business days after payment confirmation.
  • Delivery times vary based on location and chosen shipping method:
  • Once your order is shipped, you will receive a tracking number via email.

UK orders typically arrive within 2-4 business days. Cambridge local delivery may be available - please enquire.

Can I collect from your Cambridge store?

Yes! Select "Local Pickup" at checkout and collect from 39A St Andrews Street at your convenience.

Order Processing & Changes

  • Orders cannot be modified or canceled once they are processed and shipped.
  • If you need to make changes to your order, please contact us within 12 hours of placing it.
  • LOFT Stores reserves the right to cancel orders due to stock unavailability, incorrect pricing, or fraud suspicion.

Returns & Exchanges

We offer 30-day returns on all items. Products must be unworn, in original condition with all tags and packaging. Visit our Cambridge store for in-person returns or contact us to arrange a return shipment.

Can I exchange items in your Cambridge store?

Yes. Bring your item to our St Andrews Street location within 30 days and we'll help you find the perfect replacement.

Can I exchange items in your Cambridge store?

Yes. Bring your item to our St Andrews Street location within 30 days and we'll help you find the perfect replacement.

What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, Google Pay, PayPal, and Klarna at our Cambridge store and online.

Do you buy sneakers and streetwear?

Yes! Loft Stores buys authenticated sneakers and streetwear. Bring your items to our Cambridge store on St Andrews Street or contact us via Instagram

Trading options are available on a case-by-case basis. Visit our Cambridge location to discuss trade possibilities with our team.